The Partners of BBS Law are committed to conduct business in compliance with the highest professional standards and to complying with all laws, regulations and other requirements which govern us.
Contact UsManchester 0161 832 2500 | London City 0204 505 8080 | London Finchley 020 8349 0321
Secure PaymentThe Partners of BBS Law are committed to conduct business in compliance with the highest professional standards and to complying with all laws, regulations and other requirements which govern us.
Contact UsWe are committed to acting professionally, fairly and with integrity in all our business dealings and relationships. We acknowledge that we may not always get it right and so if something has gone wrong, including in relation to the bill, we ask that our clients tell us.
The scope of this policy embraces partners, all permanent and temporary employees, consultants and anyone who has any interests in the firm.
The company has set out the following approach in relation to complaint handling:
Dov Black,
Managing Partner
BBS Law Ltd
First Floor
The Edge
Clowes Street
Manchester M3 5NA
Telephone 0161 832 2500
Email: [email protected]
Alternative complaints bodies exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme. We agree to use Small Claims Mediation (UK) Limited, details of which are:
If you have engaged our services online you can also submit your complaint via the European Commission Online Dispute Resolution Platform at https://ec.europa.eu/odr.
We will not charge you for handling your complaint.
Please note, if we have issued a bill for work done on the matter and all or some of the bill is not paid, we may be entitled to charge interest on the amount outstanding.
Both The Legal Ombudsman and Small Claims Mediation services are free of charge.
This policy will be reviewed at least annually by the Partners or following changes to legislation in order to gauge its effectiveness and identify opportunities for continuous improvement.
Correct as at 1st January 2022.
Avi and Jake, the professionalism and diligence demonstrated by the team at BBS Law have been truly remarkable. Your attention to detail and prompt responses have played a pivotal role in navigating us through this complex journey. We are immensely grateful for your outstanding service, and high standard of care and professionalism you have consistently provided.
I just want to thank you Tanaaz and Robert for enduring with our property travails for so many years with such professionalism and good sense.
Worked with Avi and Matthew on many transactions and they never fail to deliver. Their service, knowledge and expertise is 2nd to none but their proactive approach sets them apart. Delighted to work with them time and time again.
We had a great experience working with Wale and Robert. Buying our flat went super smoothly and dealt with in courteous and professional way.
I had the pleasure of working with David on some issues we had; from start to finish the experience was very good, and we got the outcome we needed as a company plus very good advice for the future. Overall a 5-star experience.
Needing a lawyer in a different country was a bit overwhelming living in the US. Gemma Barnhurst was lovely to work with. She put me at ease and provided good counsel. I am glad I was referred to BBS Law by a friend and would recommend them to anyone else needing similar services.
After appointing BBS I was introduced to Kelly and Safiyah who would be looking after my property sale. I was impressed with them every step of the way, they kept me informed, avoided some potential issues and were thoroughly professional. What I like the most was the personable way they dealt with the matter, very attentive and always on hand to move things forward. A real pleasure to deal with thank you both.
Avi, Safiyah & Kelly have dealt with a number of transactions for me over the past few years. Their attention to detail is incredible. They are a hard working team who will ensure you get the deal done without any fuss. Emails get replied to, matters get dealt with swiftly and i was kept in the loop the whole time. If you would like to get the deal done in good time and with professionalism then look no further! I would highly recommend them and look forward to doing more business with them all in the near future.
I really cannot thank you enough for all your help and support. You have been nothing short of superb and I am incredibly grateful to have found you, as I am sure I would not have got this result if I had not. It's not just your in depth grasp of the law and intelligent, systematic approach that I will never forget, but also the kindness and humanity you showed me throughout. I appreciate it more than you know.
Having recently worked with BBS Law to successfully conclude an Intellectual Property infringement case we were extremely happy with the services they provided.
David Bondt expertly guided us through the process and mediation, providing knowledgeable, professional and commercial support at all stages – thanks again David!